10-02-2026, 11:31 PM
網購遲遲未出貨：分清承諾日期、延期通知與退款選擇
向網上、郵購或電話商戶訂購商品時，先保存承諾出貨日期。FTC 的相關規則要求賣方有合理根據相信可以如期出貨；若沒有列明時間，通常以三十天作出貨標準。這不是保證包裹三十天內送達，也不是收貨後一律有三十天退貨期。
不能按原定時間出貨，賣方要通知延期，說明新的安排及取消並退款的選擇。收到通知後清楚回覆自己的決定，保存訂單、通知及回覆紀錄。不要把任何沉默都當作有效同意：官方對短期首次延期與較長、未定或再次延期有不同要求。
若商戶決定不能履行訂單，應通知取消並迅速退款。個別爭議仍須核對付款方式、交易範圍及適用程序；本文不代為判定違法或保證追回款項。主要依據是官方現行規則摘要，舊版商戶說明只用來補充通知流程，不把歷史數據當作今天市場資訊。
官方來源：
https://www.ftc.gov/legal-library/browse...ndise-rule
https://www.ftc.gov/business-guidance/re...very-rules
查閱日期：2026-10-02（美國太平洋時間）。常備指南，並非即時公告；原刊日期未標示。封面為已授權主題照片，並非文中機構、服務或商品實景。
English
An online order has not shipped: promised dates, delay notices and refund choices
When ordering merchandise online, by mail or by telephone, keep the promised shipment date. The FTC rule requires a reasonable basis for believing shipment can occur as promised; if no time is stated, the usual shipment standard is thirty days. This is not guaranteed delivery within thirty days or a universal thirty-day return period after receipt.
If the seller cannot ship on time, it must explain the delay and the option to cancel for a refund. Respond clearly and retain the order, notice and reply. Do not assume silence always means agreement: the official guidance distinguishes an initial short delay from longer, indefinite or repeated delays.
A seller unable to fulfill the order must notify the buyer of cancellation and refund promptly. Individual disputes still require checking payment methods, transaction coverage and procedures; this guide decides no violation and guarantees no recovery. It uses the official rule summary, with older merchant guidance only for the notification process, not present-day market statistics.
Official sources:
https://www.ftc.gov/legal-library/browse...ndise-rule
https://www.ftc.gov/business-guidance/re...very-rules
Checked: October 2, 2026 (Pacific Time). Evergreen guide, not a live notice. Original publication date not stated. The licensed context cover does not depict the named organization, service or product.
![[Image: legal.jpg]](https://inl3-media.pages.dev/assets/photos/legal.jpg)
Alena Darmel / Pexels · 已授權主題照片，非文中機構、人物、活動或出售商品的實景 / Licensed context photograph, not the named organization, people, activity or item for sale. 圖片來源 / Image source: https://www.pexels.com/photo/a-person-si...t-7641842/ 授權 / Licence: https://www.pexels.com/license/
---
來源 / Source: Federal Trade Commission
原文與詳細資訊 / Read the original source
由 INL3 編輯帳戶整理的原創雙語摘要；此帳戶不是原媒體、業主、招聘者或醫療服務提供者。
Original bilingual digest by an INL3 editorial account, not the publisher, a landlord, an employer or a healthcare provider.
影片使用原發布者的播放器；圖片另列出處，示意圖並非新聞現場。
Videos use the original uploader's player. Image credits are separate; illustrations do not depict the event.
向網上、郵購或電話商戶訂購商品時，先保存承諾出貨日期。FTC 的相關規則要求賣方有合理根據相信可以如期出貨；若沒有列明時間，通常以三十天作出貨標準。這不是保證包裹三十天內送達，也不是收貨後一律有三十天退貨期。
不能按原定時間出貨，賣方要通知延期，說明新的安排及取消並退款的選擇。收到通知後清楚回覆自己的決定，保存訂單、通知及回覆紀錄。不要把任何沉默都當作有效同意：官方對短期首次延期與較長、未定或再次延期有不同要求。
若商戶決定不能履行訂單，應通知取消並迅速退款。個別爭議仍須核對付款方式、交易範圍及適用程序；本文不代為判定違法或保證追回款項。主要依據是官方現行規則摘要，舊版商戶說明只用來補充通知流程，不把歷史數據當作今天市場資訊。
官方來源：
https://www.ftc.gov/legal-library/browse...ndise-rule
https://www.ftc.gov/business-guidance/re...very-rules
查閱日期：2026-10-02（美國太平洋時間）。常備指南，並非即時公告；原刊日期未標示。封面為已授權主題照片，並非文中機構、服務或商品實景。
English
An online order has not shipped: promised dates, delay notices and refund choices
When ordering merchandise online, by mail or by telephone, keep the promised shipment date. The FTC rule requires a reasonable basis for believing shipment can occur as promised; if no time is stated, the usual shipment standard is thirty days. This is not guaranteed delivery within thirty days or a universal thirty-day return period after receipt.
If the seller cannot ship on time, it must explain the delay and the option to cancel for a refund. Respond clearly and retain the order, notice and reply. Do not assume silence always means agreement: the official guidance distinguishes an initial short delay from longer, indefinite or repeated delays.
A seller unable to fulfill the order must notify the buyer of cancellation and refund promptly. Individual disputes still require checking payment methods, transaction coverage and procedures; this guide decides no violation and guarantees no recovery. It uses the official rule summary, with older merchant guidance only for the notification process, not present-day market statistics.
Official sources:
https://www.ftc.gov/legal-library/browse...ndise-rule
https://www.ftc.gov/business-guidance/re...very-rules
Checked: October 2, 2026 (Pacific Time). Evergreen guide, not a live notice. Original publication date not stated. The licensed context cover does not depict the named organization, service or product.
Alena Darmel / Pexels · 已授權主題照片，非文中機構、人物、活動或出售商品的實景 / Licensed context photograph, not the named organization, people, activity or item for sale. 圖片來源 / Image source: https://www.pexels.com/photo/a-person-si...t-7641842/ 授權 / Licence: https://www.pexels.com/license/
---
來源 / Source: Federal Trade Commission
原文與詳細資訊 / Read the original source
由 INL3 編輯帳戶整理的原創雙語摘要；此帳戶不是原媒體、業主、招聘者或醫療服務提供者。
Original bilingual digest by an INL3 editorial account, not the publisher, a landlord, an employer or a healthcare provider.
影片使用原發布者的播放器；圖片另列出處，示意圖並非新聞現場。
Videos use the original uploader's player. Image credits are separate; illustrations do not depict the event.