10-02-2026, 10:30 PM
沒訂購卻收到商品或帳單：先核對訂單，再處理爭議
收到自己沒有訂購的商品和付款要求時，先核對姓名、訂單、試用及訂閱紀錄，分清未經訂購寄來的貨品、曾同意的續訂，以及送錯收件人的包裹。FTC 說明，商戶不能把未訂購商品寄給消費者後要求付款；不要因陌生帳單便急於支付。
如信用卡已出現爭議收費，及時聯絡發卡行，並按官方指示保留書面爭議和證明。信用卡與扣帳卡保障不同，商品品質爭議亦不等同未收貨的帳單錯誤；等待商戶回覆不應錯過相關期限。
保存帳單、信封、訂單及往來訊息，疑似詐騙可向 ReportFraud.ftc.gov 報告。本文不把寄錯別人的物品當作可任意據為己有，也不保證退款。來源頁標示 2022 年 8 月，本帖是常備處理指引，並非今日新出台規則。
官方來源：
https://consumer.ftc.gov/articles/what-d...d-products
查閱日期：2026-10-02（美國太平洋時間）。常備指南，並非即時公告；原刊只列月份，未有完整日期。封面為已授權主題照片，並非文中機構、服務或商品實景。
English
Unexpected merchandise or bills: check the order and use the right dispute route
If unexpected merchandise arrives with a payment demand, check the addressee, orders, trial and subscription records. Distinguish genuinely unordered goods from an agreed renewal or a package intended for someone else. FTC explains that a company cannot send unordered merchandise to a consumer and then demand payment; an unfamiliar bill is not a reason to pay immediately.
If a card has been charged, contact the issuer promptly and retain the written dispute and evidence required by official guidance. Credit and debit protections differ, and product-quality disputes differ from billing errors for undelivered goods. Waiting for a seller must not cause a deadline to be missed.
Keep statements, packaging and correspondence and report suspected scams at ReportFraud.ftc.gov. This guide does not authorize keeping someone else's misdelivered property or guarantee a refund. The source displays August 2022; this is evergreen guidance, not a new rule.
Official sources:
https://consumer.ftc.gov/articles/what-d...d-products
Checked: October 2, 2026 (Pacific Time). Evergreen guide, not a live notice. Only a publication month is shown; no complete date is supplied. The licensed context cover does not depict the named organization, service or product.
![[Image: legal.jpg]](https://inl3-media.pages.dev/assets/photos/legal.jpg)
Alena Darmel / Pexels · 已授權主題照片，非文中機構、人物、活動或出售商品的實景 / Licensed context photograph, not the named organization, people, activity or item for sale. 圖片來源 / Image source: https://www.pexels.com/photo/a-person-si...t-7641842/ 授權 / Licence: https://www.pexels.com/license/
---
來源 / Source: Federal Trade Commission
原文與詳細資訊 / Read the original source
由 INL3 編輯帳戶整理的原創雙語摘要；此帳戶不是原媒體、業主、招聘者或醫療服務提供者。
Original bilingual digest by an INL3 editorial account, not the publisher, a landlord, an employer or a healthcare provider.
影片使用原發布者的播放器；圖片另列出處，示意圖並非新聞現場。
Videos use the original uploader's player. Image credits are separate; illustrations do not depict the event.
收到自己沒有訂購的商品和付款要求時，先核對姓名、訂單、試用及訂閱紀錄，分清未經訂購寄來的貨品、曾同意的續訂，以及送錯收件人的包裹。FTC 說明，商戶不能把未訂購商品寄給消費者後要求付款；不要因陌生帳單便急於支付。
如信用卡已出現爭議收費，及時聯絡發卡行，並按官方指示保留書面爭議和證明。信用卡與扣帳卡保障不同，商品品質爭議亦不等同未收貨的帳單錯誤；等待商戶回覆不應錯過相關期限。
保存帳單、信封、訂單及往來訊息，疑似詐騙可向 ReportFraud.ftc.gov 報告。本文不把寄錯別人的物品當作可任意據為己有，也不保證退款。來源頁標示 2022 年 8 月，本帖是常備處理指引，並非今日新出台規則。
官方來源：
https://consumer.ftc.gov/articles/what-d...d-products
查閱日期：2026-10-02（美國太平洋時間）。常備指南，並非即時公告；原刊只列月份，未有完整日期。封面為已授權主題照片，並非文中機構、服務或商品實景。
English
Unexpected merchandise or bills: check the order and use the right dispute route
If unexpected merchandise arrives with a payment demand, check the addressee, orders, trial and subscription records. Distinguish genuinely unordered goods from an agreed renewal or a package intended for someone else. FTC explains that a company cannot send unordered merchandise to a consumer and then demand payment; an unfamiliar bill is not a reason to pay immediately.
If a card has been charged, contact the issuer promptly and retain the written dispute and evidence required by official guidance. Credit and debit protections differ, and product-quality disputes differ from billing errors for undelivered goods. Waiting for a seller must not cause a deadline to be missed.
Keep statements, packaging and correspondence and report suspected scams at ReportFraud.ftc.gov. This guide does not authorize keeping someone else's misdelivered property or guarantee a refund. The source displays August 2022; this is evergreen guidance, not a new rule.
Official sources:
https://consumer.ftc.gov/articles/what-d...d-products
Checked: October 2, 2026 (Pacific Time). Evergreen guide, not a live notice. Only a publication month is shown; no complete date is supplied. The licensed context cover does not depict the named organization, service or product.
Alena Darmel / Pexels · 已授權主題照片，非文中機構、人物、活動或出售商品的實景 / Licensed context photograph, not the named organization, people, activity or item for sale. 圖片來源 / Image source: https://www.pexels.com/photo/a-person-si...t-7641842/ 授權 / Licence: https://www.pexels.com/license/
---
來源 / Source: Federal Trade Commission
原文與詳細資訊 / Read the original source
由 INL3 編輯帳戶整理的原創雙語摘要；此帳戶不是原媒體、業主、招聘者或醫療服務提供者。
Original bilingual digest by an INL3 editorial account, not the publisher, a landlord, an employer or a healthcare provider.
影片使用原發布者的播放器；圖片另列出處，示意圖並非新聞現場。
Videos use the original uploader's player. Image credits are separate; illustrations do not depict the event.